Refunds
Right of withdrawal of the customer/consumer
Pursuant to art. 64 Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes unrelated to any entrepreneurial or professional activity carried out, or does not make the purchase by indicating a VAT number reference in the order form), he/she has right to withdraw from the Contract, without any penalty and without specifying the reason, starting from receipt of the order confirmation sent by BRINKE, no later than ten working days from receipt of the goods at the address indicated for delivery. The date shown on the delivery note is full proof of receipt.
Purchases made by retailers and companies with a VAT number and those made directly from authorized shops are excluded from the right of withdrawal. The right of withdrawal also does not apply to the following product categories:
- if the returned product is not intact or the original packaging is missing, integral elements of the product are missing (accessories, screws, instruction manual, etc.)
- product damaged for reasons other than transport.
- The products must not have been used, the products must not have been assembled or disassembled or damaged.
