Returns and Refunds

Customer/consumer right of return and withdrawal

If you have changed your mind about an order, you can return the purchased product within 14 days of receiving it to get a refund. The online return request can be forwarded to our office by writing an email to sales@brinkebike.com starting from 24 working hours after the order has been delivered.

Items must be intact and complete with box. Only one return can be requested per order. If shipping costs were incurred at the time of purchase, these will not be refunded. If defective and/or incorrect merchandise has been received, Brinke Bike may request photographic evidence before authorizing the refund.