Warranty

LEGAL GUARANTEE IN FAVOUR OF THE CUSTOMER/CONSUMER

1) The legal guarantees provided for by Articles 129, 130 and 132 of the Consumer Code, as amended by Legislative Decree 4 November 2021, no. 170, apply to the sale of the Products made to a customer who is a consumer (i.e. a natural person who purchases the goods for purposes other than any business or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form). In particular, in the event of a lack of conformity, which becomes apparent within 2 years of delivery, the CUSTOMER has the right to take action exclusively against his/her own Dealer. The action aimed at asserting defects not fraudulently concealed by the seller expires 26 months after delivery of the goods. Unless proven otherwise, it is presumed that any lack of conformity which becomes apparent within one year from the moment the goods were sold already existed on that date, unless this hypothesis is compatible with the nature of the goods or with the nature of the lack of conformity.

2) In the event of a lack of conformity, the consumer has the right: to restoration (being able to choose between repair and replacement, both without costs to the consumer, provided that the chosen remedy is not impossible or excessively onerous for the retailer) Or to a proportional reduction in price. Or to termination of the contract, except in the case where the defect is only minor. Nothing is owed by the Retailer for the period in which the bicycle is kept stationary for the performance of assistance/repair activities.

3) The rights arising from the legal guarantee of conformity may be exercised provided that the PRODUCTS have been used correctly, with due diligence and in compliance with the intended use and with the provisions set out in the enclosed instructions, as well as upon presentation by the CUSTOMER of the sales receipt.

4) The warranty does not cover normal wear and tear, scratches, abrasions or damage to the external parts of the product. In particular, it does not cover damage caused by:
improper use (failure to comply with the instructions contained in the instruction booklet); falls or impacts, even accidental, suffered by the product; tampering, repairs not carried out by authorised persons; storage in inappropriate places (extreme temperatures or high humidity, action of atmospheric agents) failure to carry out ordinary maintenance.

5) Please note that the legal warranty for e-bike batteries is 1 year.